{"id":1414,"date":"2023-09-02T07:41:41","date_gmt":"2023-09-02T13:41:41","guid":{"rendered":"https:\/\/talismaninsights.com\/?p=1414"},"modified":"2025-02-27T10:22:07","modified_gmt":"2025-02-27T16:22:07","slug":"death-to-nps","status":"publish","type":"post","link":"https:\/\/talismaninsights.com\/index.php\/2023\/09\/02\/death-to-nps\/","title":{"rendered":"Death to NPS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1414\" class=\"elementor elementor-1414\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f4f7be e-con-full e-flex e-con e-parent\" data-id=\"5f4f7be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5aac2c elementor-widget elementor-widget-text-editor\" data-id=\"f5aac2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What if you could only ask one question of your customers? What would you choose as your question?<\/p><p>Would you ask, &#8220;How satisfied are you?&#8221;<\/p><p>Maybe it would be, &#8220;How likely are you to recommend us?&#8221;<\/p><p>Or are you thinking about asking, &#8220;Will you buy our product again?&#8221;<\/p><p>Fortunately, we rarely have to worry about this scenario. We almost always have the opportunity to ask more than one question. However, what if we don&#8217;t?\u00a0<\/p><p>I&#8217;m going to give you hint. None of the above questions (satisfaction, advocacy\/NPS, repurchase) are the right question to ask if you can only ask one.<\/p><p>Join myself and Deb Gabor of Sol Marketing as we talk about the right question to ask if you have the time to only ask one.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93a1e72 elementor-widget elementor-widget-image\" data-id=\"93a1e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/events\/deathtonps-allhailtheirrational7058882615809871872\/theater\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"750\" height=\"537\" src=\"https:\/\/talismaninsights.com\/wp-content\/uploads\/2023\/09\/Die-NPS-Die-1024x733.png\" class=\"attachment-large size-large wp-image-1421\" alt=\"\" srcset=\"https:\/\/talismaninsights.com\/wp-content\/uploads\/2023\/09\/Die-NPS-Die-1024x733.png 1024w, https:\/\/talismaninsights.com\/wp-content\/uploads\/2023\/09\/Die-NPS-Die-300x215.png 300w, https:\/\/talismaninsights.com\/wp-content\/uploads\/2023\/09\/Die-NPS-Die-768x550.png 768w, https:\/\/talismaninsights.com\/wp-content\/uploads\/2023\/09\/Die-NPS-Die-1536x1100.png 1536w, https:\/\/talismaninsights.com\/wp-content\/uploads\/2023\/09\/Die-NPS-Die.png 1623w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you could only ask one question of your customers, what would that be? Satisfaction? Likelihood to recommend? Likelihood to repurchase? What if I told you that all of those are the wrong question? <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,6,1],"tags":[],"class_list":["post-1414","post","type-post","status-publish","format-standard","hentry","category-learning-growth","category-methodology","category-research-on-research","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/posts\/1414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/comments?post=1414"}],"version-history":[{"count":4,"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/posts\/1414\/revisions"}],"predecessor-version":[{"id":1424,"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/posts\/1414\/revisions\/1424"}],"wp:attachment":[{"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/media?parent=1414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/categories?post=1414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/talismaninsights.com\/index.php\/wp-json\/wp\/v2\/tags?post=1414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}